Returns & Exchanges

At Grampians Olive Co, we take great pride in the quality of our organic olive oils and artisanal products. If you are not completely satisfied with your purchase, we offer a straightforward return process to ensure your experience remains exceptional.

Return Process

• 1.
  Contact Support

  Notify our team within 14 days of receiving your order by emailing info@grampiansoliveco.com.au with your order number and the reason for the return.

• 2.
  Await Authorization

  Our customer service team will review your request and provide a Return Authorization Number along with instructions for shipping the items back to our grove.

• 3.
  Pack Securely

  Ensure the products are unopened and in their original packaging; safely pack them into a sturdy shipping box to prevent breakage during transit.

• 4.
  Receive Refund

  Once we receive and inspect your returned items, we will process a refund to your original payment method or arrange for a replacement to be sent.